Capital Wave Trust || Faq || Global finance, banking, loans, credit cards, investments, insurance

Frequently Asked Questions

Are there bank charges when you deduct from my account?

No! it's completely FREE. There are no bank charges for transferring money to your Capital Wave Trust account

How safe is Capital Wave Trust ?

All financial information is encrypted and stored to PCIDSS Level 1 compliant standards. PCIDSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection

Are my card details safe?

Your security is our major priority, so we work with a PCIDSS-compliant payment processor. Your card details are extremely safe and are warehoused where they can never be compromised

Is my investment insured?

Yes, we make sure that each investment listing on Capital Wave Trust comes with its own protection and coverage

How safe is my Money?

All investment opportunities listed on Capital Wave Trust are pre-vetted for maximum safety. We carry out due diligence on all investment partners

What happens to my capital in case of disasters?

All investment options aggregated on Capital Wave Trust Investify have been properly vetted for insurance against loss. However, Capital Wave Trust Extra Protection can be added to your investment for maximum capital safety

Does Extra Capital Protection cover both capital and profit?

Capital Wave Trust Extra Capital Protection is an added layer of security provided by Capital Wave Trust that ensures your capital is protected

What is SafeLock?

SafeLock is a fixed savings option that allows you to earn up to 15.5% per annum, usually paid up front. your Safelock acts as your sub-account so that you can transfer and lock funds from your debit card for at least 10 days, without access to these funds until maturity. The SafeLock feature is one step further towards curbing the temptation to touch money that you have put aside as your savings

What is Target Savings?

With Target Savings, you are able to save consistently towards a particular financial goal. You can create a personal target or a Group savings challenge with your multiple users. Save for your rent, vacation, a new gadget and even towards starting your new business with Target savings, and earn more money while at it

How to activate your card?

Once you receive your Capital Wave Trust Visa Credit Card, you will need to activate it before you can make purchases. Please read the Conditions of Use and Fee and Charges thoroughly before you activate your card. You accept these Conditions of Use and Fees and Charges when you activate your card. you can activate your card by calling us on 075 2063 2667 or email us at [email protected]

Accessing Internet Banking for the first time

Open an Account with us, fill in the few online forms confirm and verify your logins. Activate your Account through your email, login to your account, remember to logout once you are through

Trouble making payments?

We know it can be hard sometimes to keep on top of your finances. Our team are here to do what we can to assist if things get a bit tough.Please call us as soon as you can if you find yourself having any financial problems and can't pay any amount due